Operational principles and basic skills required for front office employees
Welcome to the Boudl Group
In this course we will learn the following:
- Welcome the new employee
- Introducing the company’s culture and philosophy
- Introduction to the group’s hotels
- Introducing the importance of tourism
- Introduction to login procedures
- Introduction to logout procedures
-Receptionist behavioral standards
- Introduction to financial policy
- Inmate Course
- Shomos Program
- Phone answering policy
- Dealing with complaints
محمد قبيسي
رنا قرطلي
باسم الرويلي