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Welcome to Boudl

Operational principles and basic skills required for front office employees

(87)
28 Video
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Course Trainer

غسان غنوم

Overview

Welcome to the Boudl Group

In this course we will learn the following:

- Welcome the new employee

- Introducing the company’s culture and philosophy

- Introduction to the group’s hotels

- Introducing the importance of tourism

- Introduction to login procedures

- Introduction to logout procedures

-Receptionist behavioral standards

- Introduction to financial policy

- Inmate Course

- Shomos Program

- Phone answering policy

- Dealing with complaints

Course Content
Welcome the new employee
the introduction Watch More
Introducing the company's culture and philosophy
Poodle philosophy Watch More
Test your knowledge - the company's philosophy
Front office staff
Front office staff Watch More
Test your knowledge - Front Office
What is the guest cycle?
Guest Cycle Watch More
Test your knowledge - guest course
Dealing with Booking & OTA guests
Booking & OTA Watch More
Test your knowledge - OTA
Introducing the login procedures
Login procedures Watch More
Test your knowledge - Log in
How to answer internal and external calls
Answer the phone Watch More
Test your knowledge - phone
Introducing the logout procedures
Check-out procedures Watch More
Test your knowledge - Log out
Introduction to financial policy
Fiscal policy Watch More
Test your knowledge - Financial Policy
Employee behavioral standards
Behavioral standards Watch More
test your knowledge
The new Shomos system
The new Shomoos system - for managers Watch More
Guest data management Watch More
test your knowledge
Receipt and delivery
Receipt and delivery Watch More
Test your knowledge - pickup and delivery
Types of customers and how to deal with complaints
Dealing with complaints Watch More
Test your knowledge - complaints
Conclusion
Conclusion Watch More
The final test
The final test
questions and answers

محمد قبيسي

16 يناير 2024
خلصت دوره المكاتب الامامية ابي الي بعده
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Subscriber ratings and reviews
8 months ago

عبدالرحمن الزهراني

تجربة جميله وتوعيه للأنظمة والسياسات بمعلومات مهمة جداً شكرًا لكم
4 months ago

محمد السكران

كانت تجربة افضل من رائعة والشكر مؤصل للاستاذ غسان على حسن اللقاء 🤍🤍
7 months ago

Rahmah Albahrani

اشكركم على وضوح الشرح السهل والجميل
1 year ago

Mohamed Lshahawy

لكم جزيل الشكر و التقدير
8 months ago

سهيل سردار

عنجد مُقدم الدورة إنسان أروع من رائع سُبحان من رزقه القبول في القلوب والعقل ،، أتمنى العمل معهم عنجد لأن بكل يقين أتشرف+ المُستقبل القادم للسياحة
8 months ago

خالد القحطاني

دوره جميله مليئه بالمعلومات الهامه لنا ونتعامل معها بشكل يومي وبكل تأكيد ستساعدنا كثيرا في كيفية التعامل مع الضيوف باحترافيه وتلافي حدوث أحطاء اثناء العمل . شكرا لكم "
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