AR

Receptionist Role

In this course, we aim to train employees to master the role and tasks of the receptionist in order to provide the best services to guests.

(106)
43 Video
Course Trainer

غسان غنوم

Overview

 

Course Content
Introduction to Poodle
An introduction to Boudl Group of Hotels and Resorts
The role of the receptionist
The role of the receptionist
Performance measurement indicators in login criteria
Welcome
offering help
Registration process
Room readiness
Room not ready
View hotel
Room width
Verify your reservation and room
Coordinate luggage arrangements
Performance measurement indicators in sign-off criteria
Welcome
offering help
Registration process
Check fees
Clarify the payment method
Submit the invoice via email
Offer assistance with luggage transportation
Did the customer enjoy their stay?
Appreciation and thanks to the guest
End the dialogue
Performance measurement indicators in employee behavioral standards
Wear a name badge
Speak good English
Speak at an appropriate pace
Use the guest's name
Show a high degree of confidence
Proactive service
Adaptation
Effort
Interaction with the customer
cooperation
Listening
Maintain the customer's attention
self-control
Check-in and check-out procedures
Individual check-in procedures
Individual check-out procedures
Group check-in procedures
Group check-out procedures
Behavior and image of the receptionist
Code of conduct and appearance for reception staff
Image of receptionist
Receptionist Code of Conduct - Do's and Don'ts
Behaviors and work ethics of reception staff
The final test
Final test
questions and answers

Mujahid Alharbi

16 نوفمبر 2023
الصورة لم تظهر بالموقع مع العلم بأن ما قبلها من الصور جميعها ظهرت .
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