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Welcome the new employee
the introduction
01:01
Introducing the company's culture and philosophy
Poodle philosophy
02:21
Test your knowledge - the company's philosophy
5 Questions
Front office staff
Front office staff
01:49
Test your knowledge - Front Office
3 Questions
What is the guest cycle?
Guest Cycle
12:27
Test your knowledge - guest course
5 Questions
Dealing with Booking & OTA guests
Booking & OTA
04:03
Test your knowledge - OTA
5 Questions
Introducing the login procedures
Login procedures
04:02
Test your knowledge - Log in
5 Questions
How to answer internal and external calls
Answer the phone
02:33
Test your knowledge - phone
5 Questions
Introducing the logout procedures
Check-out procedures
03:21
Test your knowledge - Log out
5 Questions
Introduction to financial policy
Fiscal policy
13:36
Test your knowledge - Financial Policy
10 Questions
Employee behavioral standards
Behavioral standards
03:14
test your knowledge
4 Questions
The new Shomos system
The new Shomoos system - for managers
01:29
Guest data management
01:29
test your knowledge
7 Questions
Receipt and delivery
Receipt and delivery
04:15
Test your knowledge - pickup and delivery
2 Questions
Types of customers and how to deal with complaints
Dealing with complaints
07:13
Test your knowledge - complaints
8 Questions
Conclusion
Conclusion
00:58
The final test
The final test
25 Questions
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Welcome the new employee
the introduction
01:01
Introducing the company's culture and philosophy
Poodle philosophy
02:21
Test your knowledge - the company's philosophy
5 Questions
Front office staff
Front office staff
01:49
Test your knowledge - Front Office
3 Questions
What is the guest cycle?
Guest Cycle
12:27
Test your knowledge - guest course
5 Questions
Dealing with Booking & OTA guests
Booking & OTA
04:03
Test your knowledge - OTA
5 Questions
Introducing the login procedures
Login procedures
04:02
Test your knowledge - Log in
5 Questions
How to answer internal and external calls
Answer the phone
02:33
Test your knowledge - phone
5 Questions
Introducing the logout procedures
Check-out procedures
03:21
Test your knowledge - Log out
5 Questions
Introduction to financial policy
Fiscal policy
13:36
Test your knowledge - Financial Policy
10 Questions
Employee behavioral standards
Behavioral standards
03:14
test your knowledge
4 Questions
The new Shomos system
The new Shomoos system - for managers
01:29
Guest data management
01:29
test your knowledge
7 Questions
Receipt and delivery
Receipt and delivery
04:15
Test your knowledge - pickup and delivery
2 Questions
Types of customers and how to deal with complaints
Dealing with complaints
07:13
Test your knowledge - complaints
8 Questions
Conclusion
Conclusion
00:58
The final test
The final test
25 Questions
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محمد قبيسي
16 يناير 2024